A 99.9% Server Uptime
Our hosting system is based on a secure, enterprise–class hardware configuration and a heavily tweaked Linux version. That is why, irrespective of what your web site is, or how many site visitors you’ve got, or even if there is a distributed denial–of–service assault, our servers will stay up and running and your websites will remain online.
All hosting plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our guarantee remains unchanged.
A 99.9% Network Uptime
When you build your own cloud hosting system, it’s vital to also build your own network infrastructure. This is the reason why we set up a custom–configured internal network in each one of our datacenter facilities. Based on enterprise–level Juniper routers and switches, our internal network allows for faster–than–light data transfer speeds and is also fully redundant.
Thus, you can enjoy a 99.9% network uptime in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, irrespective of which web hosting offer you’ve selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you are disappointed with our web hosting services, or if you think that they are insufficient, or if you decide that you should use a VPS servers instead of a cloud hosting package – you will get a refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to maintain total control over your domain names even when you terminate your web hosting account with us.
24/7 Technical Support
In the event that you have a hosting firm, your customer service technicians are of supreme importance. This is exactly why we have punctiliously picked a very qualified team of technicians, each with many years of expertise behind his back. Thanks to them, we offer 24x7 support with all our web hosting solutions.
And not just that, we offer a 1–hour response time guarantee. All helpdesk tickets are answered in less than one hour and our average ticket response time is below 20 minutes!