Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our company offers a 1–hour response warranty with all our hosting packages, which means that every single help request you send is going to be reacted to in less than sixty minutes maximum. Our support crew members have been trained to immediately remedy any case and to present you with detailed guidance on any concern that you might have.

  • Top quality support service
  • A Top–quality Support Service

  • You can easlily contact us 24x7x365 with any problem you may have to do with Pondok Media Hosting’s offerings. We’ve technicians present continually to provide support every time necessary. You can utilize the ticketing system or post an e–mail at any moment, or pick up the telephone or use the live chat during business hours.

  • Intuitive help center
  • An Intuitive Help Section

  • Should you need guidance while performing tasks within the Control Panel, you are able to always simply click the Help button and find your question in the group of content articles that will show up. We have also turned a number of the articles and reviews into video tutorials. The collection of video clips will load if you select the Videos button located in the top right angle.